COVID-19 Cooperation & Community
GLVH
As we all learn how to navigate as safely as possible during the COVID-19 pandemic, we must cooperate to keep each other healthy. Our clients and pet patients are valued members of our community, and GLVH has implemented a number of protocols (listed below) to protect our clients and pets. Your cooperation is appreciated in following public health guidelines to help keep our staff healthy as well, and able to work on your behalf.
We ask that clients do NOT come to the clinic if:
You have been travelling internationally or outside of the Guelph/K-W area in the last 14 days.
If you are feeling unwell, or you are experiencing any symptoms of COVID-19, which could include:
cough
fever
difficulty breathing
pneumonia in both lungs
If you have been in contact with anyone who is suspected or confirmed to have COVID-19
To help us protect you while you seek urgent care for your pet, or while you pick up food or prescriptions, we ask for your cooperation with the following adjustments to our protocols.
Urgent Care surgery and treatment remain available. Please call ahead before coming to the clinic.
For non-urgent care questions or food/prescription orders, please email at glvh@guelphlakevet.ca to keep phone lines open for pets requiring medical care.
Reduced entry to the clinic. Send only one family member with your pet, and remain in your car.
Please call the clinic when you arrive and a staff member will come to collect your pet.
Maintain safe physical distance of 2m.
Curbside pickup available for food and prescriptions*.
Contact-less payment required (credit card over the phone, or e-transfer)
* Please purchase responsibly so that our supply chain can maintain stock levels and all pets can eat and get the medication they need. Check how much food/prescription medication you have left, and place your order before it's urgent.
Thank you for your cooperation and patience. We are honoured to care for your pets in these challenging times.
Dr. Gardiner and the GLVH staff