COVID-19 Protocols
GLVH
We wanted to take this moment to reach out to our valued clients. At this moment in time, we remain open and, as always, will strive to provide valuable service to our clients and essential health care to our patients. We ask that you are patient with us as we are focusing on essential medical appointments and procedures and therefore may have reduced availability.
We are taking extra care in our hospital to keep our facilities sanitized in an effort to help protect the health of our clients and our staff. We are limiting appointments to maintain distance between clients and were pleased that protocols at the provincial level have also been altered to allow for more tele-health medicine.
In addition to our own measures, we ask that you respect the 14-day self-isolation guidelines and refrain from coming to our veterinary hospital if you have recently been travelling. If you are feeling unwell or have been in contact with anyone who is suspected to have COVID-19, please call us rather than coming to the vet hospital yourself.
A few things you can do to help us all remain safer:
- Call ahead before you come to the vet hospital
- Please email for pet food requests or prescription refills. Let's keep the phone lines open for pets who need medical care .
- Send only one family member with your pet and maintain a safe physical distance
- Use the provided hand sanitizer when you enter the clinic
- Cover your cough or sneeze with your elbow
- We may ask that you remain outside while we examine your pet, depending on the circumstances.
- Purchase responsibly so that our supply chain can maintain stock levels and all pets can eat and get the medication they need. Check how much food/prescription medication you have left, and place your order before it's urgent.
Thank you for your cooperation. We know that your pets are a source of comfort in these challenging times, and we thank you for entrusting us with their care.
Dr. Gardiner and the Guelph Lake Veterinary Hospital staff