There are some pretty wonderful things about being a veterinarian - puppies and kittens, great owners and fantastic pets that you get to know over the years, just to name a couple. Unfortunately, though, conversations about the end of life stages for beloved pets is a reality that owners and veterinarians face nearly every day. It is never easy. So, we do the best we can to make those decisions as comfortable for the owner and for the pet, but we don't always know how that is received by you, our clients.
A little while ago we received an email from a client who is new to our practice here at GLVH, but who wanted to share his thoughts with us and specifically asked us to make sure that we let you see it, too.
Thank you, Francois, for your kind words. We look forward to seeing you and your other feline family members under healthier circumstances.
The email, in its entirety, is posted here.
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Sent: Tuesday May 26, 2015
Pet's Name: Sirius the Cat Star
Subject: Exceptional Support and Service from the Staff at Guelph Lake VH
My wife, Carolyn, and I would like to express our sincerest thanks to Dr. Gardiner and the staff of the Guelph Lake Veterinary Hospital. We recently moved to Guelph and have found a sympathetic, understanding and truly supportive team of professionals. We brought our cat, Sirius, in for an assessment and treatment.
The entire team from beginning to end provided support and assistance in determining what was troubling our feline family member. Everyone took time to explain exactly what was happening to our "boy" and what we needed to try to bring him back to health.
Despite all attempts, Sirius did not improve after the first week or so of treatment. Tonight, we called after hours and Dr. Gardiner, who was still in the hospital, answered the phone. He remained after hours to help us ease the passing of our little boy.
We wish to express our sincerest gratitude to Dr. Gardiner for his sympathy and kindness. You can be sure that if you need help with your animal companion, that the staff of the Guelph Lake Veterinary Hospital will provide unparalleled service.